Council Policies

Refund Policy

A written request with a brief explanation for the cancellation must be sent to the Verdugo Hills Council Service Center (webmaster@vhcbsa.org). All requests are evaluated on a case-by-case basis.

For refunds of event fees, the request must be received by the Service Center at least 72 hours prior to the event.

Refunds will be issued through the original payment method and will have a 25% administrative fee withheld (minimum $10). You may transfer the registration to another person in your family for the same event with no fee. You may also choose to receive your refund as credit toward other events with no fee. Credit is valid through December 15th. Unapplied credit will be donated to Verdugo Hills Council.

Particular events may be excluded from the above and notice will be posted directly on those event webpages.

The refund policy for VHC Summer Camp Programs differs from the above and is noted here.

Facility deposits are non-refundable; other facility fees can be refunded. You may request your refund as credit toward other reservations, in which case your deposit will be applied as well.

Donations are non-refundable.

This policy is effective June 21, 2025 and supersedes any prior refund policy of the Verdugo Hills Council, BSA.

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